For a localized drainage problem or suspected stream dumping in Lake Mary, the City lists Public Works at 407-585-1452. Its published office hours are Monday–Friday, 8 a.m.–5 p.m.; the after-hours number is 407-665-6650. A useful report describes the location and observed condition without deciding who caused it or who must pay for a repair. Reporting guidance · Public Works contact
Describe the drainage feature you can actually see
Lake Mary distinguishes curbed streets with inlets and storm sewers from roads without curbs, where roadside swales carry water toward inlets, sewers or small retention ponds. These descriptions help identify a feature; they do not establish ownership of the feature beside a particular home. System overview
Use this LSL observation card when calling:
| Include | Keep the inference separate |
|---|---|
| Street, nearest address/intersection and side of road | A mailing address alone does not identify the responsible asset owner |
| Visible inlet, swale, pond edge or stream location | The feature’s appearance does not establish a defective design |
| What is present: standing water, visible debris or suspected dumped material | Do not identify a pollutant or responsible person without evidence |
| Time observed and whether the condition changed | One observation does not establish the cause or a recurring pattern |
A report does not require entering water, lifting a grate or approaching suspected dumped material. Provide a photograph only if it can be obtained safely, and label it with its actual location and observation time. These are reporting suggestions, not additional City filing requirements.
A flood map answers a different question
The City’s Flood Facts page offers information about mapped floodplain/floodway locations and local drainage issues outside the mapped floodplain. Being outside a mapped area should therefore not be treated as proof that the reported drainage condition cannot occur. Ask which information addresses the actual question. Information available from the City
The same page offers a discussion or arranged visit about drainage around a home through 407-585-1452. That is a contact route, not LSL’s confirmation that a visit has been scheduled or a repair accepted.
Follow up on the reported condition
If Public Works identifies a different owner or agency, ask for that destination and describe the same location consistently. If staff visits, distinguish what was observed from any proposed action and its status. A site visit alone does not establish that a private easement dispute or drainage obligation has been resolved.
LSL compared the two City pages on September 20, 2026. We did not inspect drainage, identify a contaminant, determine a flood designation or assign repair responsibility. Older insurance figures, legal thresholds and unrelated emergency instructions on the broader Flood Facts page are not part of this reporting guide.