A broken streetlight and a damaged street surface can share a location without sharing a responsible entity. Celebration CDD’s published contacts identify street lights; the former version of this guide incorrectly expanded that to streets generally.
Start with what needs attention, then use the district’s current first-contact list.
| Question | Published starting point | Distinction to preserve |
|---|---|---|
| Streetlight, waterway, public common-area landscaping or alley | Celebration CDD (CCDD) | The lighting entry does not establish ownership of an adjoining road surface |
| Potable water, sewer, reclaimed water or utility billing | Enterprise CDD (ECDD), as routed by CCDD | A utility account question is not a CCDD assessment inquiry |
| Homeowner dues, covenants, active parks or pools | Celebration Residential Owners Association (CROA), as routed by CCDD | Association matters are separate from public-district responsibilities |
| Downtown shops, restaurant or Town Center event questions | Town Center management, as routed by CCDD | A downtown address does not make every asset a management responsibility |
| Building permit or inspection | Osceola County Building Safety Office, with jurisdiction confirmed | A building-permit result does not supply covenant approval |
Describe the asset, not just the landmark
Consider this hypothetical report: “There is a problem by the streetlight.” That leaves the recipient to guess whether the lamp is out, the pavement is damaged, or water is collecting nearby.
Name the observed problem and precise location separately. Include a safe photograph if useful, and ask: “Does your office handle this particular asset or service? If not, which entity and record establish the correct route?”
For a road-surface problem, do not select CCDD solely because it maintains a nearby light. This guide has not checked the ownership or maintenance agreement for that road segment.
The district’s responsibility explanation also distinguishes public common areas from private association amenities. Similar-looking landscaping or parks are not sufficient evidence of common ownership.
When a request is transferred, retain the new contact and case reference. The useful result is an identified responsible service—not an email receipt from the first office.
Checked September 13, 2026. LSL reconciled the district’s published routing with the County’s current office page. No service request, ownership investigation or site visit was performed.