For a suspected Rittman water-line break or leak, call 330-925-2059 Monday–Friday, 8 a.m.–4:30 p.m. Outside those hours, including weekends and holidays, call Rittman dispatch at 330-925-8040. Both the break-report page and utility contacts support that routing.
Do not walk into flowing water, traffic or a damaged roadway to improve the report. Describe what you can observe safely.
Give the City four useful observations
The City’s break instructions ask for location, visible damage, water flow and the effect on service. This optional LSL caller prompt keeps those facts together:
I am reporting water near [address and cross street]. From a safe location I can see [damage, or no visible damage]. The flow appears [plain-language description]. Water service at [affected address, if known] is [normal, reduced or off].
Say “unknown” when necessary. The prompt does not require measuring flow, finding an underground line or proving who owns it. If photographs already exist, ask how to provide them; do not delay reporting to collect more.
Let the investigation establish the repair responsibility
The City investigates the location and nature of the problem. Its page notes that some leaks are on private property and identifies those repairs as the owner’s responsibility. A puddle beside a road does not establish that boundary by itself. Ask what the investigation found before treating a private repair quote as the City’s determination.
The page gives 4–8 hours as a possible emergency-repair duration, not an appointment or a guarantee. A current incident update is more relevant to your plans than adding eight hours to the moment you called. Investigation and repair guidance.
Restored water and an all-clear are different messages
| Message or observation | What remains to check |
|---|---|
| Water pressure returns | Whether your address is under a boil advisory |
| Water looks clear after restoration | The applicable advisory instructions; appearance is not an all-clear |
| The City issues an advisory notice | Follow that notice until the official release |
| The City provides the all-clear | Confirm it applies to your address and incident |
Rittman says affected customers receive boil-advisory and subsequent all-clear notices by door hanger. Do not end precautions because a repair estimate has elapsed. If the notice is missing or unclear, ask the City for the current instruction. Boil-advisory section.
For an unrelated bill, meter or other utility inquiry, use the issue-specific contact guide.
This is a September 13, 2026 document review, not a live outage bulletin. LSL did not observe a break, place a call or receive an incident-specific water-quality result.