Rittman’s utility page lists three different numbers for common service problems. Choose by the issue, not just the department name: the billing desk, water-quality contact and after-hours dispatch are not interchangeable. City utility contacts.
Find your issue
| What you need | City-listed number |
|---|---|
| Start an account or ask about a bill | 330-925-2059 |
| Ask about a water meter | 330-925-2059 |
| Report a drinking-water quality concern | 330-925-2062 |
| Report a leaking or damaged fire hydrant | 330-925-2062 |
| Report a sewer backup | 330-925-2062 |
| Report no water or a suspected water-line leak, Monday–Friday, 8 a.m.–4:30 p.m. | 330-925-2059 |
| Report an after-hours water emergency | 330-925-8040 |
These are the issue-specific contacts on the City utility page, checked September 13, 2026. They apply to Rittman service, not every property with a nearby postal address.
Two published time windows mean different things
The page separately displays general department hours of 7 a.m.–3 p.m., Monday–Friday. Its no-water/leak entry uses 8 a.m.–4:30 p.m. The dedicated water-line break page confirms that latter reporting window and sends after-hours, weekend and holiday reports to dispatch at 330-925-8040.
Do not substitute the general office hours for the specific leak instructions. For an active break, use our Rittman reporting guide for the location details to give and the distinction between restored pressure and a boil-advisory all-clear.
Prepare for the conversation you actually need
For an account question, have the service address and relevant bill available privately. Identify the disputed charge or requested account action. Ask what confirmation you should expect; do not send a whole identity or financial file to an unconfirmed address.
For a physical service problem, describe where it is and what you observed. “Water is coming up beside the hydrant” is more useful than an unsupported claim about which pipe failed. Give an earlier reference number if this is a follow-up.
Before ending the call, check which office owns the next action and how to follow up if you do not receive it. This is LSL’s conversation aid, not a City requirement or a promise of response time.
LSL compared the current rendered utility and break-report pages. We did not call the numbers, open an account, report an incident or verify service at a private address.