For a suspected public sewer or storm-line problem in Vicksburg, start with the Sewer Department at 601-634-4535, the number in the City’s Action Line directory. If you need the City to route a non-emergency problem, call Action Line at 601-801-3411. The Sewer Department’s published remit includes both sanitary sewers and storm lines—not just wastewater treatment. City contact directory · Sewer Department
Match the first call to the problem
| What you need | First contact | What to ask |
|---|---|---|
| Report suspected sewage leakage, a blocked public storm drain or a missing manhole cover | Sewer Department: 601-634-4535 | Does this location involve the City’s system, and which crew or department handles it? |
| Report a water-system leak or after-hours water emergency | Water and Gas dispatch: 601-636-1096 | What immediate instructions apply, and has the affected location been reported? |
| Route a non-emergency City-service concern when the department is unclear | Action Line: 601-801-3411 | Which department owns the request, and what reference should be used for follow-up? |
| Question a water or sewer charge | Water and Gas Office: 601-636-3414 | Which account period and consumption quantity produced this charge? |
| Plan plumbing construction or repair | Building and Inspection: 601-634-4528 | What permit and inspections apply to this actual scope before work begins? |
The contact routing comes from the Action Line directory, Water and Gas Office and plumbing permit instructions. The questions are LSL’s preparation aid. This is a City-system route, not confirmation that every property with a Vicksburg mailing address is served by that system.
For an emergency requiring immediate assistance, call 911; do not use a web request. The City warns residents not to open manhole covers or attempt to replace them themselves. Report a missing cover from a safe location. Emergency directory · Sewer safety instructions
Describe the location without diagnosing the pipe
Give the street address or nearest intersection, whether the observation is indoors, in the yard or in the street, and when it began. Describe what you can actually see: standing water, a missing cover, overflow or a blocked opening. Say whether other nearby locations appear affected, if known. Photographs taken from a safe position may help explain the location; do not enter a drain or manhole to obtain them.
A symptom does not establish who owns the damaged pipe or must pay for a repair. Ask the receiving department whether it can identify the relevant public-system boundary and what finding supports a referral to private work. If the City redirects the call, record the next department and the reason—not simply “not our problem.”
A service ticket is not a plumbing permit
The City’s plumbing page directs people planning additions, replacements, repairs or alterations to contact Building and Inspection before work. Its inspection request requires the permit number, requested date/time/location and contractor’s name, with at least 24 hours’ notice. A drainage complaint or crew visit does not replace that process. Plumbing permits and inspections
Before authorizing permanent private repairs, clarify the work scope, the ownership finding and the applicable permit route with the responsible parties. LSL has not inspected the property or determined liability.
Contact check
LSL compared the four City department pages on September 13, 2026 and assembled the problem-to-contact table. General web pages can retain old addresses and statistics; this guide uses the published telephone routes rather than repeating staff counts or promising response times. No report was submitted or crew response tested.
Publication note: This corrected utility resource replaces the former Plumbing article at its old URL. Original publication and approval dates are retained.