For a disputed St. Petersburg utility bill, first identify the event behind the request. A repaired leak, a pool fill and a committee petition require different evidence. The City’s July 2025 form puts six reasons on one page, but that does not make the supporting documents interchangeable. Adjustment form
Match the reason to its evidence
Enter the account number exactly as shown on the bill and identify the affected bill dates. Then use this comparison to prepare the selected request—not to claim an automatic credit.
| Reason on the form | Distinct supporting information |
|---|---|
| Repaired involuntary leak | Repair date and type, supported by an invoice or purchase/repair receipts and photographs. |
| New or repaired permitted pool | Fill/refill date, gallons used and relevant repair evidence; the pool must be properly permitted. |
| Hurricane/flood damage to a structure | The form requires damage recorded through FEMA and gives insurance-claim documents as an example. It directs pool-related issues to the pool category. |
| High bill without a leak | This category is expressly for a mechanical water meter. It requires a licensed plumber’s or leak-detection company’s certification that no leak exists on private property. |
| Abnormal event other than a leak | The form lists no supporting-document requirement for this category. That is not a promise of approval. |
| Utility Billing Review Committee petition | Include the written department decision and explain the reason for petition in the comments. |
The comparison follows the one-page form. Ask Customer Service which route fits if the event or meter type is uncertain; do not commission an irrelevant certification merely because the form contains that field.
The billing page adds limits absent from this table: two leak adjustments per calendar year and one pool-fill adjustment per calendar year. It excludes voluntary water use, such as lawn watering, from leak relief. These are request categories and published limits, not calculations of an individual credit.
Submit the adjustment without losing track of the bill
The billing page offers online, mail and in-person routes for leak/pool requests. Its adjustment mailing address is Customer Service, P.O. Box 33037, St. Petersburg, FL 33733-8037; in-person delivery is One 4th St. N. Use the adjustment instructions, not a payment envelope or a different committee mailing address. Request instructions
The City recommends continuing bill payments while review is pending. If the full balance is unaffordable, call 727-893-7341 about assistance. Submitting a request should not be treated as an agreed payment arrangement. Keep a copy of the selected reason, affected bills and submitted evidence so the later decision can be matched to the same request.
A committee petition is a later review route
The committee page describes account analysis and applicable meter/leak checks before petition review. Its mailing address differs from the adjustment form: P.O. Box 2842, St. Petersburg, FL 33731. Confirm the petition channel and hearing with the coordinator at 727-893-7822 rather than reusing an adjustment envelope automatically.
The page describes the filing cutoff as both “four weeks” and “30 calendar days” before a hearing. Those intervals differ by two days. Obtain the actual cutoff for the scheduled hearing; do not calculate an unconfirmed deadline from the shorter phrase. It describes regular hearings on the third Wednesday of odd-numbered months, but that pattern is not confirmation of an individual appointment.
LSL compared the complete July 2025 form in text and native layout with the City’s operative billing page, expanded adjustment instructions and committee page on September 21, 2026. The comparison and deadline warning are editorial aids. We did not access an account, submit evidence, interpret a private dispute or verify a scheduled hearing.